THE CONVERSATIONAL COMMERCE REPORT: Chatbots’ impact on the payments ecosystem and how merchants can capitalize on them

To keep pace with the ongoing shift toward e- and m-commerce, retailers are turning to chat apps, where smartphone users spend considerable time each day. One way they’ve been accessing consumers on these platforms is through chatbots, or software programs that use business-to-consumer (B2C) text-based messaging as an interface through which customers can communicate with merchants in a Continue reading THE CONVERSATIONAL COMMERCE REPORT: Chatbots impact on the payments ecosystem and how merchants can capitalize on them
http://community.office365cloudsupport.com/office-web-apps/the-conversational-commerce-report-chatbots-impact-on-the-payments-ecosystem-and-how-merchants-can-capitalize-on-them

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