IDG Contributor Network: Success secrets for conversational commerce

When Facebook Messenger announced the opening of its chatbot platform a little over a year ago, one of the first companies to leap into serving customers via automated chat was 1-800-Flowers.com.  Mark Zuckerberg, Facebook CEO, demoed their beta platform as part of his announcement, joking “To order from 1-800-Flowers, you never have to call 1-800-Flowers Continue reading IDG Contributor Network: Success secrets for conversational commerce
http://community.office365cloudsupport.com/uncategorized/idg-contributor-network-success-secrets-for-conversational-commerce-3

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